All our products come in FSC assured Birch Plywood or solid wood, which is finished using plant based oil. We use European Oak veneers and high grade laminates if you require something different to birch. Birch plywood is known for its strength and stiffness, which makes it perfect for furniture.
Getting your measurements right is really important. Some products can be made to a specific size required. If you have some specific dimensions in mind then please contact us.
If the available dimensions aren’t quite right, there’s still a chance we can make what you want. Contact us directly and we’ll see what’s possible. Depending on the work involved there may be an extra charge.
Because each item is made to order, we only start making once payment has been made. If you are given a lead time of 3-4 weeks but decide not to make payment for another 2-3 weeks, the lead time may have changed. Lead times are given based on the current capacity and valid for 5 working days as schedules need to be planned 2-3 weeks in advance to make sure production keep on top of orders and efficiency. Generally, the lead time is around 3-4 weeks.
Some smaller products come fully assembled. Larger items we’ve designed so that it’s as easy to put together. Your order comes with printed assembly instructions, but if you need another copy, contact us and we’ll send you a new set.
Plywood needs love and care just like any other wood. Here are our tips on how to care for your furniture:
ALWAYS use heat resistant mats and coasters to protect surfaces.
Mop up spills straight away so that liquid doesn’t soak into the wood and leave a mark. Laminate surfaces are more resilient, but they do mark with alkali liquids so, to be safe, it’s best to mop up spills quickly.
Clean surfaces by wiping with a clean damp cloth and a neutral detergent and water mix. On the natural wood and veneers never use chemical, bleach or alcohol products. On the Laminates use anything more abrasive than a white scour pad.
To keep your Laminate clean, apply a soapy blend of water and natural soap, or use mild surface cleaner.
On high contact areas, you may need to oil the plywood every 18 months or so to keep it protected. Use a lint free cloth to apply a thin layer of clear, matt natural hardwax oil. Rub in evenly. One layer should be enough, but repeat if it still looks dry.
Each item of furniture is checked carefully to make sure it’s perfect before it leaves us for its new home or space. However, if your item arrives damaged, faulty, or not to your specifications, then we will happily replace it or refund you in full. Please contact us directly to make arrangements.
Unfortunately we don’t offer refunds or replacements for intact items that you’ve changed your mind about, or in cases where you’ve given us the wrong measurements. This is because each piece is specific to the person who orders it. Please make sure you measure carefully and read our size and measurement guide. If an items is too large to fit into a space due to access we are unable to offer a refund on the item if measurements haven’t been taken beforehand to make sure access to the desired location is possible.
We’re afraid that this isn’t possible at the moment. We’re looking to integrate finance options.
